Privacy Policy

• Account data: name, handle, email address and/or mobile number, profile photo, city, and your sign-in method.
• Pet data: your pets’ names, species, breed, birthday, size, photos and bio.
• Pet health records you choose to add: vaccinations, medications, check-ups, allergies, weights and documents. These are about your pet, but we protect them as sensitive information.
• Bookings: services, dates, notes, pet details, visit history, payments you record, reviews.
• Location: your approximate home area (if you set one) to show nearby services; GPS routes of walks you record. Public walk maps hide the start and end of your route.
• Content and messages: posts, photos, comments, likes, community and event activity, and chats with businesses.
• Device data: push-notification tokens, app version, crash reports and basic logs (IP address, browser/device type) for security and troubleshooting.
• App usage: which screens and steps you use (for example “opened a business page” or “started a booking”), with a random install ID and, when you’re signed in, your account. We collect this ourselves (no analytics companies), keep it for 13 months, and use it only to improve Pemomo. Turn it off any time in Settings → Usage analytics.

We do not knowingly collect government ID numbers from pet parents. Partner businesses submit permits and IDs for verification; those are stored privately and seen only by our verification team.

• To provide the service (contract): your account, pet profiles, booking requests and reminders, messaging, walk tracking.
• To keep you informed (contract / legitimate interest): booking confirmations, changes and reminders by in-app notification, push, SMS or email. Customers who booked without the app receive these by SMS or email.
• Safety and trust (legitimate interest / legal obligation): verifying businesses, moderating reports, preventing fraud, spam and abuse, and keeping logs.
• Improving Pemomo (legitimate interest): aggregated, de-identified usage statistics and crash reports.
• Optional features (consent): precise location for walk recording, push notifications, camera and photos. You can turn these off in your device settings at any time.

• Businesses you book or message: your name, contact number/email, pet details, booking notes and chat messages, so they can serve you. With your consent, a vet clinic may see health records you share for a visit.
• Other users: only what you post publicly: profile, pets, posts, public walks and reviews. Private packs and messages are visible only to their members.
• Service providers who process data on our instructions under data-processing agreements: cloud database, authentication and storage (Supabase), application hosting (Render), SMS delivery (Semaphore), email delivery (Resend), push notifications (Google Firebase / Apple, and your browser’s push service for the web app), and error monitoring.
• Authorities when required by law, a court order, or to protect someone’s life, health or safety.

We do not sell your personal data, and we do not share it with advertisers.

Our service providers may store and process data outside the Philippines (for example, in Singapore or the United States). When they do, we require them to protect it to a standard comparable to the Data Privacy Act, and we remain accountable for it.

• Account, pet and content data: while your account is active. When you delete your account, we delete your profile, pets, posts, health records and walks.
• Booking records needed by a business for its own bookkeeping (e.g. date, service, amount) may be kept by that business, de-linked from your account, for up to 5 years.
• Security logs and SMS/email delivery logs: up to 1 year. Backups roll over within 30 days.

Data is encrypted in transit (HTTPS) and at rest by our hosting providers. Database access is restricted with row-level security; verification documents are kept in private storage and opened only through short-lived links. Access is limited to staff who need it, and we will notify you and the NPC of personal-data breaches as the law requires.

Under the Data Privacy Act you have the right to be informed, to access your data, to object, to rectify it, to erasure or blocking, to data portability, to damages, and to file a complaint with the National Privacy Commission (privacy.gov.ph).

• Download your data: in the app, Settings → Download my data.
• Correct it: edit your profile and pets anytime.
• Delete your account: Settings → Delete account.
• For anything else, email our Data Protection Officer at privacy@pemomo.app. We reply within 15 working days.

Pemomo is meant for users aged 18 and above. Younger users may use Pemomo only with the consent and supervision of a parent or guardian. If you believe a minor gave us personal data without consent, contact us and we will delete it.

We use your browser’s local storage and essential cookies to keep you signed in and remember preferences (such as light or dark mode). We do not use advertising or cross-site tracking cookies.

If we make material changes, we’ll update the version above and ask you to review and accept them in the app before you continue.

Data Protection Officer: privacy@pemomo.app · General questions: hello@pemomo.app