Terms of Service

You must be at least 18, or use Pemomo with a parent’s or guardian’s consent. You’re responsible for keeping your login secure and for activity on your account. Give accurate information, especially your contact number, because businesses use it to reach you.

Pemomo is a platform that connects pet parents with independent pet businesses (groomers, veterinary clinics, trainers, hotels, walkers and others). The business you book provides the service and is responsible for it, including its quality, safety, pricing and licences. Pemomo is not a veterinary provider, and nothing in the app is medical advice. In an emergency, contact a veterinarian immediately.

• A booking request is confirmed only when the business accepts it (unless the business enables auto-confirmation). Prices shown are estimates; the final price is set by the business at the visit (for example, by your pet’s size or coat condition).
• Each business sets its own cancellation notice. Within that window, please message the business instead of cancelling in the app.
• A business may propose a new time; nothing changes until you accept. If you booked by phone or walk-in, the business may move your booking and will notify you by SMS or email.
• Repeated no-shows may lead a business, or Pemomo, to limit your ability to book.
• Payments for services are made directly to the business. When online payments launch, additional payment terms will apply.

You own the photos, posts, reviews and messages you share. You give Pemomo a non-exclusive, worldwide, royalty-free licence to host, display and distribute them within the Service, and to show public posts on share pages and previews. You can delete your content at any time.

Be kind. Don’t post anything illegal, hateful, harassing, sexually explicit, violent or misleading; don’t share other people’s personal data without permission; don’t promote animal cruelty, unlicensed pet sales or animal fighting. Reviews must reflect a real, completed visit. We may remove content and suspend accounts that break these rules. You can report anything that does.

Walk tracking is for fun and fitness. Follow local rules: leash laws, cleaning up after your pet, and vaccination requirements. Stay aware of your surroundings. Public walk maps hide the start and end of your route; you control whether a walk is public.

• Businesses must be verified (for example, a business permit, DTI/SEC registration and, for clinics, PRC licences) before they appear publicly. Keep your information, prices and hours accurate.
• You are the controller of the customer data you collect in Pemomo for your business. Use it only to serve your customers and comply with the Data Privacy Act. Don’t export it for unrelated marketing.
• Only message customers about their bookings and your services. Respect opt-outs.
• Founding Partners get the perks described in the Founding Partner Program for the stated period; Pemomo will give at least 30 days’ notice before introducing any fees.
• You can close your business account at any time. We may suspend businesses that mistreat animals, mislead customers or break these Terms.

Don’t misuse the Service: no scraping, spamming, automated bookings, attempts to access other accounts or data, reverse-engineering, or interfering with its security or performance. We apply rate limits to protect everyone.

The Pemomo name, logo, Momo the mascot, app design and software belong to Pemomo and are protected by law. We give you a personal, non-transferable licence to use the app while you follow these Terms.

You can delete your account in Settings at any time. We may suspend or end accounts that break these Terms or the law, or that put animals or people at risk. Sections that by their nature should survive (such as content licences you granted for already-shared content, disclaimers and liability limits) continue to apply.

The Service is provided “as is”. We work hard to keep it accurate and available but can’t promise it will always be error-free or uninterrupted. To the extent allowed by Philippine law, Pemomo isn’t liable for the services businesses provide, or for indirect or consequential losses. Our total liability for any claim relating to the Service is limited to ₱5,000 or the amount you paid Pemomo in the last 12 months, whichever is higher. Nothing here limits rights you have under the Consumer Act of the Philippines (RA 7394) that can’t be waived.

These Terms are governed by the laws of the Republic of the Philippines. Please contact us first so we can try to resolve any issue. Otherwise, disputes will be handled by the proper courts of Quezon City, without prejudice to any mandatory consumer-protection venue rules.

We may update these Terms. For material changes, we’ll update the version above and ask you to accept them in the app. If you don’t agree, you can stop using Pemomo and delete your account.

Questions about these Terms: hello@pemomo.app